Bought a new PC, a Pavilion a530n (Athlon 64 3200) which came with XP Home, DVDWriter, 200 gb hard drive, 512mb RAM. The system would not let me do the XP Pro upgrade that previously (on other PCs) will run from within XP Home. This time, a blue screen occurs each time the upgrade process does its initial file copy and restart…….I tried several steps suggested by HP Support to no avail…..
Following is a copy of an eamil I sent to HP Email support:
Product prevented me from running the “upgrade” to XP Pro from within the XP Home configuration that came pre-installed. Several attempts at fixes suggested by HP Support failed. I installed XP Pro as a full install, replacing the main user partition with the new install. (I did not touch the Recovery Partition)
The following items were not properly installed (showed up in my list of “Other Devices” in
Device Manager):
Ethernet Controller (Hp support person late last night told me that this is a Relatec RTL8201-L….HP does not provide links or info on how or where to get this driver……Realtec site does not show a driver for this model for XP or Win2000)
Multimedia Audio Controller
SM Bus Controller
Universal Serial Bus Controller
Video Contrroller (VGA Compatible) (this is supposed to be an NVidia GeForce FX 5200 as indicated on the front of the PC)
I need the software that would enable my system to detect these……..Please let me know how I can obtain these……..Can I get this from the C:\HP\Drivers directory on the exact same machine back at the Circuit City where I bought the Pavilion a530n? If so, I could take a CD over there and make a copy of that directory. Otherwise, I think HP should make these available to people who have bought their product (I spent over $1500 on this system…..at
least make it available for download! I havea broadband onnection…….BUT….I need the Realtek Ethernet software first in order to access the Internet to download the other software……..)
I am having the same damn problem and I seem to run accross the newest rookie at HP Support, who consultated the troubleshooting book for 2 hours on the phone from India and finally disconnected because my portable phone ran out of battery power. I upgraded to the 64-bit Windows XP version.
If you com across any info. Please share. I’m Looking for the Multimedia Media Controller driver and the PCI Simple Communication Controller driver. Also I could use a fix to getting my scanjet 3670 to be recognized. Let me know what you find out and I let you know what I find out. Thanks a million.
Robert A. Jeffries
raj@raj.bz
Go to nvidia to find the driver for video:
http://www.nvidia.com/object/winxp_2k_56.72
I have to install a PCI network card to set up internet.
No luck for other devices. The worst thing is now I can not “recover” to the Home version. And HP doesn’t have recover CDs available. I guess our only luck would be go to the store to burn a dvd/cd, if the store is kind enough.
Any of you guys were able to recover? The F10 not working any more, although the recovery partition is intact.
Some problem! Tried the 64-bit version of XP, but it too didn’t pick up audio and video drivers. Tried all of HPs site, realtek.com.tw, windows-xpdrivers.com, viaarena.com
Anyone got any help please – I can live without the sound, ANYONE ANY BRIGHT IDEAS RE ETHERNET?
Re: the upgrade and driver problems. I am in the middle of experiencing the same exact thing. I have found that the HP a450n drivers are working well for my a640n upgrade. At least I was able to grab a LAN driver and get on the net … (of course, I had to get the network driver using a different machine … 🙂 Eek. This really sucks, doesn’t it?
– christine
Had the same problems. In my case had to install xp professional sp1 and then the latest nforce 3 drivers I pulled from the nvidia site. This corrected everything but the vga controller. I’m still trying to figure this out.
HP service people try hard, but are NOT technicians. They can barely tell you WHAT NIC is in the damn machine. As it turns out, there are no drivers needed for the NIC, HOWEVER!!! when you change systems, like upgrading from home to pro, you need the MAC (not apple) driver. Well, GUESS WHAT? They are on the machine, in a VERY hidden folder in the C root. The folder is called, simply, “hp”. Change your folders to show hidden files, etc. Then find the hp folder and everything you need is in there. Imagine that!!!